FAQ


JavaScript helps to make web pages more interactive, and we use it in our shopping cart. If you're trying to make a purchase but get a JavaScript error message, it usually means that JavaScript is turned off in your web browser. This can happen if your security settings have changed.

Here's how to make sure that JavaScript is enabled. Just choose your web browser from the list below and follow the steps.

Internet Explorer

  1. Click the gear icon in the top right corner of your Internet Explorer window.
  • You can also press the Alt key on your keyboard to show more menu options at the top of the window, then click Tools.

  1. Choose Internet Options, then click the Security tab.
  2. Click the Custom level button. The Security Settings window will appear.

  1. Scroll down to the Scripting section. Under Active Scripting, make sure that Enable is checked.

  1. Click the OK button twice to confirm the change and close the pop-up windows.
  2. Refresh your Internet Explorer window, then go back to your cart and continue with your purchase.

Firefox

  1. Click the orange Firefox button in the top left of your Firefox window, then click Options.
  2. Go to the Content tab at the top of the Options window.

  1. Make sure that the Enable JavaScript box is checked.

  1. Click the OK button to confirm the change and close the Options window.
  2. Refresh your Firefox window, then go back to your cart and continue with your purchase.

Google Chrome

  1. Click the icon that looks like 3 stacked lines in the top right corner of your Chrome window, then choose Settings.
  • You can also type chrome://settings/content into your address bar, then press Enter, to get to step 4 in these instructions.

  1. At the very bottom of the Settings window, click Show advanced settings...
  2. In the Privacy section, click Content settings...

  1. Make sure that Allow all sites to run JavaScript (recommended) is checked.

  1. Click Done to confirm the change, then close the Settings tab.
  2. Refresh your Chrome window, then go back to your cart and continue with your purchase.

Safari (Mac)

  1. Click Safari in the menu bat at the top of your screen, then select Preferences.
  2. Click the Security tab at the top of the Options window.
  3. Make sure that the Enable JavaScript box is checked.

  1. Close the Preferences window to save your changes.
  2. Refresh your Safari window, then go back to your cart and continue with your purchase.

ActiveX is Microsoft technology used for running games and other software programs on the Internet. Games that require ActiveX will only play using Microsoft Internet Explorer on a Windows computer.

To play an online game that requires ActiveX, open the Internet Explorer web browser from your Windows desktop and visit our Online Games section. If you don't have Internet Explorer installed, visit the Microsoft Internet Explorer page to download the latest version.

Need help enabling ActiveX in Internet Explorer?

If you're still unable to play your game after switching to the Internet Explorer browser, follow the steps below to enable ActiveX from the Tools menu.

  1. From the Tools menu near the top of your browser window, select Internet Options
  2. Click the Security tab and then select the Internet zone icon.
  3. Click the Custom level button to open the Security Settings - Internet Zone box.
  4. Scroll down to the Internet ActiveX Controls and Plugins section.
  5. Enable both Run ActiveX Controls and Plugins and Script ActiveX Controls Marked Safe for Scripting.

  1. Click OK to save your settings and again to close the Internet Options box.
  2. Restart Internet Explorer and start playing your game!

We recommend using the most recent versions of Internet Explorer, Mozilla Firefox, Safari, or Google Chrome. These browsers have the necessary features required to successfully use our website.

Update Your Web Browser

Each of the web browsers we support can be installed for free. We strongly recommend that you use the most up-to-date version of your web browser.

AOL and MSN Users

If AOL or MSN is your current Internet Service Provider, and you are having difficulty playing your online game, we suggest switching to one of the free web browsers listed above. At this time, the web browsers included in your AOL or MSN software are not supported.

Free-to-Play games can be played totally free, but they let you enhance your gaming experience by purchasing extra content within the game. These games are available for PC and Mac, for mobile devices, and in our Online Games section.

If you're looking for help with a game, please check out our Game Walkthroughs.

You can also find news about Free-to-Play games in the Free-to-Play section of our blog.

What's special about Free-to-Play games?

 

Simply put, Free-to-Play games offer more to do! Here are some features shared by many of these games:

  • More gameplay. As you complete levels and play more of the game, you'll unlock new experiences and learn new things.
  • Customize your game and play your way. You can enhance your gameplay by purchasing more content, virtual items, powerups, or other fun extras within the game that will help you get more out of your gameplay.
  • Play for free and decide if you want to buy. You can decide how and if you want to make purchases in the game. Most Free to Play games can be played endlessly for free.
  • Earn more rewards and level up in the game. Free to Play games often give you the chance to earn achievements for gameplay and to level up. You'll notice your status increasing as you complete more tasks. Keep completing tasks to get more powerful, gain more experience, or to earn more items.
 

How do I update my game?

Updates fix bugs and improve performance, so we strongly recommend that you update your game whenever an update is available.

iPhone and iPad users

  1. Open the App Store by tapping the App Store icon.
  2. Tap on Updates in the bottom right corner. You may see a number next to the Updates icon that tells you how many updates are available.
  3. In the list of Available Updates, tap the UPDATE button next to your game.

PC and Mac users

  1. Open the Big Fish Games app (Game Manager).
  2. Click on the Updates link in the menu on the left (under the Download Games section). You may see a number next to the Updates link that tells you how many updates are available.
  3. Click the Install Updates button to start updating your game.
 

Do I need a Big Fish account to play?

It depends on the type of game you want to play, and whether you want make a purchase within the game.

PC and Mac games from www.BigFishGames.com

You do not need a Big Fish account or a payment method to download a Free-to-Play PC or Mac game. However, if you want to make a purchase within the game, you will be asked to create an account and enter a payment method.

Online Games

If you want to play games such as Big Fish Casino or Bush Whacker 2 on our Online Games section, you will need to create a Big Fish account or sign in with your existing account.

Playing Big Fish Casino on your mobile device or on Facebook does not require an account on www.BigFishGames.com. For more information about Big Fish Casino please take a look at the Big Fish Casino Help Site.

Mobile games

Mobile games are purchased and downloaded from the vendor, such as iTunes or Google Play, so a Big Fish account is not required for these games.

Online Games are available for free on our site. These games are playable through your web browser and you can access them by selecting the Online Games tab.

My online game won't load or play. What can I do to fix this?

If you're unable to load or play Online Games, follow the suggestions below to make adjustments to your browser and display settings.

Clear cache, cookies, and browsing history

Sometimes, a web browser may not load parts of a webpage because it can't properly process the information that it has stored for that page. Most of the time, simply clearing the browser's cache and cookies will resolve the problem.

First, make sure that you're using the latest version of Mozilla Firefox, Microsoft Internet Explorer, or Google Chrome. (A very limited selection of online games will only play using Internet Explorer and may also require an Active X plug-in issued by the game’s developer.)

Next, select your browser from the list below and follow the instructions to delete your cache and cookies:

Adjust your display settings

  • Reinstall Adobe Flash Player:
    1. Download and run the Adobe Flash Player uninstaller.
    2. Download and run the Adobe Flash Player installer.
  • See our Enable JavaScript help article if you currently have JavaScript disabled and received an error message while trying to start an online game.

Which web browsers are compatible with online games?

For an overview of the recommended web browsers for playing online games, and making the most of our site, please see the Supported Web Browsers help article.

We support the use of the following operating systems for our games, although this can vary by specific game title. For tips on how to check the system requirements, please see our Game Compatibility help article.

Supported Operating Systems for PC

Download Games

Online Games

  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows XP (with Service Pack 3)
  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows XP

Windows XP compatibility

While our games are compatible with Windows XP, you may experience problems if your version of Windows XP is not up-to-date. If this is the case, we encourage you to update Windows XP to Service Pack 3, which is the most recent set of updates issued by Microsoft.

Supported Operating Systems for Mac

Our games are tested on the following Mac operating systems, but compatibility will vary for each game. Note: OS X 10.5 support discontinued on September 1, 2013.

Download Games

Online Games

  • OS X 10.6 Snow Leopard
  • OS X 10.7 Lion
  • OS X 10.8 Mountain Lion
  • OS X 10.9 Mavericks
  • OS X 10.6 Snow Leopard
  • OS X 10.7 Lion
  • OS X 10.8 Mountain Lion
  • OS X 10.9 Mavericks

Can I play on my netbook and mini-laptop?

Some downloadable games work on netbooks and mini-laptops, but these systems will have problems running newer and more graphically complex games due to their lower display resolution and reduced hardware power.

We strongly recommend trying the free trials that are available for most games to see if the game is compatible with your netbook.

Can I play games on my iPhone, iPod Touch, or iPad?

Downloadable and online PC and Mac games are not compatible with these Apple mobile devices, but please check out our iPhone/iPad page to browse our collection of games designed for your iPhone, iPod Touch, or iPad. These games can be purchased directly from the iTunes App Store, and the list is growing, so keep checking back.

For more information about these games, including troubleshooting, please visit our iPhone, iPod Touch, and iPad help article.

© aSmarterUGames.com